Thursday, January 8, 2015

Error 25703 When Installing or Uninstalling Citrix XenApp 6.5 Components

I recently needed to uninstall Citrix XenApp 6.5 from a server, but the uninstall failed with this error:

Error 25703. An error occurred while plugging XML into Internet Information Server. Setup cannot copy files to your IIS Scripts directory. Please make sure that your IIS installation is correct.

The only Citrix tool I know of that can configure XML is the command line tool "ctxxmlss.exe", so I ran that with the "/u" parameter, which basically disables XML and unregisters it. As soon as I did that I tried uninstalling the hotfix again, and it worked!



Of course, if your Citrix XenApp farm relies on XML, you will need to reconfigure it after you install or uninstall whatever you need to.

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